Menu

Fatal Internal Error: Cannot Recover

When U-Move clones Active Directory to the destination computer, it may encounter an unexpected error. If U-Move encounters an unexpected error it will automatically roll back all changes. This will restore the destination computer back to its original state.

In rare cases the roll back may fail. You may see the error message “Cannot Recover From Error,” “U-Tools Fatal Error,” or “A fatal internal error occurred.” These messages mean that a serious error occurred as U-Move tried to roll back the changes to your computer.

Causes for fatal or internal errors can include computer viruses, anti-virus software, disk bad-block errors, memory bad-bit errors, BIOS configuration errors, or other low-level system malfunctions.

If U-Move completed normally, select the Undo tab (at top) to undo the clone operation.

Reporting an Internal Error

A support plan is not required to report a fatal or internal error. When reporting the fatal or internal error to U-Tools you may be asked to send via e-mail a copy of the trace log file and the dump file (if present).

The trace log file is C:\Program Files\UMove\TraceLogs\UMoveTrace.txt. If the program encountered a fatal error there will also be a dump file, C:\Program Files\UMove\TraceLogs\UMoveTrace.dmp.

Please send these two files as attachments in your e-mail message to U-Tools technical support.

Enterprise License: 24/7 Support

Standard support is via e-mail to U-Tools technical support. Standard support will respond to your query within one business day.

The U-Move Enterprise license is a premium license that provides 24/7 technical support. If you have an Enterprise license please send an e-mail message with your Enterprise license code and state in your message that you are requesting Enterprise telephone support. Please include a call-back telephone number where we can contact you.