U-Tools: Unique Tools for Windows System Administrators
Privacy Policy

U-Tools Software LLC Privacy Policy

U-Tools Software LLC ("U-Tools") is committed to protecting your privacy. U-Tools employs comprehensive physical, electronic and procedural safeguards to protect the security and integrity of all personal information. All billing information is encrypted whenever received online. Personal information is accessible only by staff designated to handle online requests. All staff, including agents and contractors with access to personal information obtained on this web site, are bound to adhere to this policy.

Personal Information That May Be Collected Online

U-Tools collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing and credit card information, computer names and IP addresses. If you send us a technical support request, our technical support personnel may ask you for your hardware & software configuration and additional information regarding your computer environment in order to resolve your issue.

If you are located in the European Union (EU) we are regulated under the General Data Protection Regulation (GDPR). We are responsible as the 'controller' of personal information that we collect under the GDPR.

U-Tools does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How U-Tools Uses Personal Information Collected Online

Unless you consent, U-Tools will not use your personal information for any purpose other than that for which it was originally collected. For example, we will use your personal information to provide services to you or conduct sales transactions. Your personal information may also be used in the other following ways: to inform you a new products or upgrades to products you own (opt-in), to monitor who is accessing our website or services, to profile the type of people using our website or services, to improve our website or services, and other uses as otherwise permitted by law. Exceptions are made for law enforcement, tax compliance, and as otherwise required by government laws and regulations (see below).

Where the GDPR applies we rely on the following lawful reasons to collect and use your personal data: to market and provide our goods and services to you, to perform sales transactions with you, to monitor and support our website and services, and to comply all with tax and legal obligations.

How Your Personal Information May Be Shared

U-Tools has a policy of not divulging your personal information to third parties. We do not share our mail lists with third parties. We do not sell or rent personal information. If you contact us indirectly through an agent such as a reseller or distributor, your agent may provide us with personal information that they collected from you. Your agent's privacy policy may be different than ours, but we we will protect any personal information that we receive from your agent according this Privacy Policy as if we received it from you directly.

U-Tools may release personal information to appropriate authorities under the following circumstances:

  • Where you authorize us to disclose your personal information;
  • Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
  • To provide third party services (Example: Logon with Facebook);
  • Where our records indicate you may be engaged in fraudulent activity (e.g., stolen credit card number) or other illegal or deceptive practices;
  • Where you attempt to attack, bypass, or otherwise affect the security of our computer systems;
  • Where your communication suggests threats or possible harm.

For any of the above reasons we may notify the appropriate law enforcement or government agency, your Internet Service Provider (ISP), your credit card company, or other appropriate agency.

Third Party Services

Our website may contain links or scripts from third party services. Example: Logging in with Facebook. These third party services may use their own scripts and cookies not under our control, and we are not responsible for their content. You are responsible for reading the privacy policies associated with these services.

E-mail Notification

With your consent we may notify you of software bug fixes, new software products or major upgrades to our software products. We will do so if you checked the boxes to elect to receive such notices. At any time you can add or remove your name for receiving such notices by going to the Shop page and click on "Returning Shopper". Enter your password and check or uncheck the appropriate boxes. Or contact us to ask to be added or removed.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, go to the Shop page and click on "Returning Shopper". Enter your password and click on "Update Registration". Or you can contact us to request update or removal of your information.

Your rights under the GDPR

Under the GDPR (where it applies), you have a number of important rights:

  1. The fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address
  2. Access to your personal information and to certain other supplementary information
  3. Require us to correct any mistakes in your information which we hold
  4. Require the erasure of personal information concerning you in certain situations
  5. Object to our continued processing of your personal information
  6. Where the processing is based on your consent you may withdraw your consent at any time
  7. You may otherwise restrict our processing of your personal information in certain circumstances

For further information on each of these rights, including the circumstances in which they apply, see for example the Guidance from the UK Information Commissioner's Office (ICO) on individuals' rights under the General Data Protection Regulation.

Storage Retention of Personal Information

We will store and hold your personal information indefinitely, until such time as we no longer need it for any purpose for which the information may be used or disclosed under this Privacy Policy or under applicable privacy or data protection laws, or a reasonable time after you contact us to ask us to delete it.

Cookies

Our web site contains a log to track visits to web pages. Site logs are used to count page hits, to count referers to our web pages (such as from a search engine like Google), to correct link errors and other technical problems, and for similar internal purposes by our technical support staff. All site logs are protected under this Privacy Policy. As with personal information (see How Your Personal Information May Be Shared) we may share our site logs with the appropriate legal authorities in response to possible illegal, fraudulent, or abusive activity.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. U-Tools uses temporary cookies to provide easier site navigation and to track your shopping cart during checkout. Our cookies do not generate personal data and do not read personal data from your machine. All of our cookies expire immediately when you exit the web browser.


If you have any questions, complaints, or comments regarding this Privacy Policy or any other issue please contact us at privacy-utools@u-tools·com.