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Remote Desktop

If you are unable to use teleconferencing software with our AD Recovery Service, you can instead enable Microsoft Remote Desktop as a fallback.

To verify your Remote Desktop settings, in U-Move right-click and select Remote Desktop Settings

U-Move will check to verify that Remote Desktop is enabled and working correctly.

How to enable Remote Desktop

To enable Remote Desktop on your computer, use the following procedure:

1. Hold down the Windows Logo key and press R.
2. In the text box type control and click Ok to open the Control Panel.
3. Click on System and Security -> System.
4. Click on Advanced System Settings or Remote Settings.
5. Click on the tab Remote (top).
6. Under Remote Desktop select Allow connections and click Ok.

Enable Remote Desktop on the computer where you run U-Move.

Corporate Firewall

You will need to temporarily configure your corporate firewall to allow incoming access to TCP port 3389 and UDP port 3389 from 173.165.243.192/28.

Over the Shoulder

When we connect to your computer to start the AD recovery session, a consent prompt will appear. Click Yes to approve the connection request.