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Troubleshooting

Most error messages displayed by U-Recover are generated by the Windows operating system. The cause is usually obvious – for example, “The disk is full.”

Often you can fix the problem by checking with Google. To find a solution try searching Google for the text of the error message.

For some errors U-Recover will display a help button or offer a link for more information for additional information on how to solve the problem.

If that does not work, download and install the latest version of U-Recover and see if that fixes the problem.

The Event Log

Use the Windows Event Log Viewer to look for any red or yellow error messages that might shed additional light on the problem. Click on Custom Views -> Administrative Logs. Look especially for error messages from VSS (Volume Snapshot Service) or NTFS (New Technology File System).

The Trace Log File

For detailed diagnostic information you can inspect the trace log file.

When you exit U-Recover it will write the trace log file to C:\Program Files\URecover\TraceLogs\URecoverTrace.txt.

You can use Notepad to view the contents of the trace log file.